ad999 Privacy Policy

This Privacy Policy ("Policy") applies to users ("you", "your") of the ad999 platform ("we", "us", "ad999"). By using the ad999.lat website, you agree to the terms of this Policy. The information set out in this Policy reflects our commitment to protecting your privacy. We ensure safe, transparent, and responsible data management for users in Bangladesh.

1.1 Registration and Account Information

When you open an account with ad999, we collect the following information:

• Full name and date of birth (for age verification — minimum 21 years old)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Currency preference (Bangladeshi Taka / BDT)
• Country of residence and address

1.2 Identity Verification (KYC) Information

For the purpose of secure transactions and compliance, we may collect the following as part of the Know Your Customer (KYC) process:

• Copy of National Identity Card (NID), passport, or driving licence
• Proof of address (utility bill, bank statement)
• Payment method verification details (bKash, Nagad, Rocket account numbers)

1.3 Transaction and Financial Information

We keep a record of each of your transactions, including: deposit and withdrawal amounts, date and time, payment method used, and transaction reference number. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳500.

1.4 Technical and Usage Information

When you use our site, the following is collected automatically:

• IP address and device type
• Browser and operating system information
• Cookies and session data
• Page visits, click patterns, and time spent on the site
• Referral source (how you arrived at the site)

2.1 Account Management and Service Delivery

Your information is primarily used to create and manage your account on the ad999 platform, to process transactions, and to provide gaming services without interruption.

2.2 Security and Fraud Prevention

We use your information to:

• Prevent unauthorised access to accounts
• Detect and prevent suspicious transactions
• Comply with Anti-Money Laundering (AML) and responsible gaming regulations
• Verify age to ensure only users aged 21 and above use the platform

2.3 Customer Support and Communication

We use your contact information to respond to your enquiries, complaints, or support requests. Our 24/7 Bengali live chat support team uses this information to assist you quickly and effectively.

2.4 Promotional Communication

With your consent, we may send bonus offers, promotions, and important updates by email. You can opt out of these communications at any time — just let us know at [email protected].

2.5 Site Improvement and Analytics

We analyse technical information to improve the user experience and identify technical issues on the platform. This analysis is entirely safe and does not reveal personal identity.

3.1 Retention Period

We store your information for as long as your account remains active. Even after an account is closed, certain information may need to be retained for a specified period due to legal and regulatory obligations.

3.2 Security Measures

ad999 uses industry-standard technology to protect your information:

• SSL/TLS Encryption: Full protection during data transmission
• AES-256 Encryption: Protection of sensitive information stored in the database
• Two-Factor Authentication (2FA): An additional layer of security for your account
• Firewall and Anti-Fraud System: Automatic detection of suspicious activity
• Regular Security Audits: Actively identifying and fixing system vulnerabilities

3.3 Data Centre and Server Security

Our servers and data centres are secured at both physical and digital levels. Only authorised and trained staff have access to sensitive user information, and every access is logged.

4.1 Sharing Information with Third Parties

ad999 does not sell your personal information to third parties for commercial purposes under any circumstances. However, information may be shared in a limited way in the following cases:

• Payment Processors: bKash, Nagad, Rocket, and banks — information necessary to complete transactions
• Technology Service Providers: Trusted partners who assist in operating the platform and are bound by confidentiality agreements
• KYC Verification Services: Approved providers for identity and age verification

4.2 Legal Obligations

We may be required to provide necessary information in response to legal proceedings, court orders, or valid requests from government regulatory bodies. In such cases, we will not provide any information beyond what is legally required.

4.3 Business Restructuring

In the event of a company merger, acquisition, or asset sale, user information may be transferred. If such a change occurs, we will notify users in advance and inform them of the new privacy policy.

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. ad999 uses cookies for the following reasons:

• Essential Cookies: Maintaining login sessions and ensuring security
• Functionality Cookies: Remembering your preferences and language settings
• Analytics Cookies: Collecting site usage statistics (without revealing identity)

5.2 Managing Cookies

You can control or disable cookies from your browser settings. Please note that disabling essential cookies may limit some site functionality and disrupt the login process.

6.1 Right to Access and Correct Information

You have the full right to view the information we hold about you and to request correction of any inaccurate information. Send this request by email to [email protected].

6.2 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, if there are legal obligations or financial transaction records that need to be retained, complete deletion may not be possible.

6.3 Data Portability

You may request to receive your own information in a structured, commonly used format. This option applies to specific types of information — contact us for more details.

6.4 Right to Object to Processing

You may object to marketing communications and profiling activities. In this case, email us at [email protected] and we will take the appropriate steps.

6.5 Right to Lodge a Complaint

If you believe we have violated your privacy rights, please first contact us directly at [email protected]. We will make every effort to resolve the issue.

7.1 Monitoring Gaming Behaviour

ad999 is committed to ensuring responsible gaming. We may analyse user gaming patterns to identify potentially problematic behaviour and provide support. This analysis is solely for the protection of users.

7.2 Self-Set Limits and Breaks

You can request to set your own deposit limits, take a temporary break, or suspend your account. Our support team is available at all times to assist you with this. For more information, visit our Responsible Gaming page.

ad999 reserves the right to amend this Privacy Policy as needed. If significant changes are made, we will:

• Post a notice on the website
• Send a notice by email to registered users
• Update the "Last Updated" date at the top of the page